General Terms and Conditions

Here you can find our general terms and conditions

General Terms (PDF, 279 KB)

Quality policy

The areas of application of Comlab systems have operations and safety relevance. We are thus committed to complying with the general and market-specific safety standards and approval norms.

Our development and production activities are aimed at producing durable and reliable systems.

Our quality management system plays an active part in our day-to-day work and helps us to correct errors promptly and to continually make improvements.

Quality assurance is a fixed component of all courses of action at all levels and it is to be put into practice, encouraged and demanded by managers.

Occupational safety and health policy

The health and safety of our staff, customers and suppliers, who are on our company premises and/or use our systems, is sacrosanct and we give it higher priority than financial success.

The company management bears overall responsibility for occupational safety and health, and ensures that the valid internal and external laws, provisions and regulations are complied with.

Our employees are integrated into the safety activities by means of appropriate information and training. The employees are obliged to comply with the internal instructions and the valid statutory regulations and laws.

The employees are entitled not to carry out instructions if they entail a risk or if the instructions are contrary to the regulations. Relevant situations and infringements are to be reported to those responsible for safety (safety officer and occupational safety contact) immediately.

As a role model, each manager shall encourage his/her staff to be safety conscious and ensure that the relevant measures and provisions are implemented and complied with.

Customer policy

We want to be a reliable, trustworthy and long-term business partner for our customers, who they can rely on at all times.

Our customers should be able to rely on superior quality products that offer a high level of operational reliability and the best possible protection for their investment.

Our professional services ensure that our systems are implemented correctly and that operational problems are rectified within an appropriate timeframe, thus guaranteeing a high degree of availability throughout the entire service life of the product. 

For regions where we do not have a direct presence, local, accredited business partners provide professional on-site service. To this end, we maintain a global network of business partners who are given access to information, training and 3rd level support at Comlab.

Supplier policy

We want to maintain a fair, long-term business relationship with our suppliers, which is based on principles of partnership.

From our suppliers, we expect reliable delivery of high-quality products and services which comply with the general, statutory and market-specific safety standards and approval norms.

The laws and provisions related to the environment, labour law, occupational safety, health and human rights, which are valid in the country of production, are to be complied with by all suppliers.

The suppliers must have a quality management system that allows us to carry out supplier audits at any time and to include them in the continuous improvement process (CIP).

Environment policy

Environmental integrity has high priority at our company and we ensure that the production of our products and their operation generate the lowest levels of emissions possible. To achieve this, we carry out suitable measures throughout the entire life cycle of the products.

We pay particular attention to avoiding using hazardous substances wherever possible, to ensuring that our products become more energy efficient with each generation and to making sure that safe disposal is provided for.

The company management bears overall responsibility for environmental protection and ensures that the valid laws and provisions are complied with. To this end, it appoints a person who is responsible for this and who monitors the relevant measures.

Our employees are integrated into the environmental protection activities by means of appropriate information and training.

As a role model, each manager shall encourage his/her staff to be environmentally conscious and ensure that the relevant measures and provisions are implemented and complied with.

COMLAB AG
Ey 13 | CH-3063 Ittigen
Phone +41 31 924 24 24
Fax +41 31 924 24 20
Hotline/Support +41 844 80 24 80

COMLAB Deutschland GmbH
Ringbahnstrasse 22-30 | DE-12099 Berlin
Phone +49 30 755 45 26 70
Fax +49 30 755 45 26 71

COMLAB Austria GmbH
Europaring F08 301 - 1
A - 2345 Brunn am Gebirge
Phone +43 2236 320 102

COMLAB (Beijing) Co., Ltd
Ground Floor | Tower B | Zhongchu Building N023
ShijingshanLu | Shijingshan District Beijing 100049 | P.R. China
Phone +86 (0) 10 6888 0043
Fax +86 (0) 10 6886 0561
Hotline/Support 4006-50-8108

www.comlab.cn

Symmetra Sp. z o.o.

Dabrowskiego 20/4

15-872 Bialystok

Phone +48 533 338 490

www.symmetra.pl